Managing Returns

The Returns feature in Scantranx allows you to process and manage product returns efficiently. This module helps maintain accurate inventory levels and ensures customers receive refunds, replacements, or store credits as applicable.

You can view,  and record all returned sales within this section — keeping your sales and stock records synchronized.

With the Returns tab, you can:

• Search and view all return transactions.
  

• Generate reports for all returned items.

Tip: Always review return details before approval to ensure the product condition and return reason align with store policy. Keeping a proper return log helps maintain transparency and accurate inventory tracking.

How to View Returned Sales

When a customer returns an item, the transaction automatically appears under the Returns tab. You can view and filter all returns within a specific period to track return activity and maintain accurate inventory records.

To view returned sales:

1. Go to the Returns tab.

2. Select the Starting Date.

3. Select the Ending Date.

4. Click Search.

The system will display all returned sales within the selected date range, showing details such as:

• Order Number

• Customer Name

• Return Date

• Returned Items

• Amount Refunded

• Cashier Name

• Quantity Returned

Tip: Use the date filter to monitor returns by period — such as weekly or monthly — to identify patterns and address recurring product or process issues efficiently.

Note: All the returned transactions within the selected time will appear on the screen. You can also view the Order Details for the returned items.

Tip: Reviewing return details helps identify frequently returned items and provides insights into customer feedback or product quality issues.