Holding and Resuming Sale

The Hold Sale feature in Scantranx POS allows cashiers to temporarily pause an ongoing transaction and resume it later.
This is especially useful when a customer needs to retrieve an item, resolve a payment issue, or when the cashier must serve another customer quickly without canceling the current sale.

Putting a Sale on Hold

1. From the Sales Screen, add the customer’s products to the cart as usual.

2. If the customer needs to pause the transaction (for example, to retrieve cash or select more items), tap the Suspend or Hold Sale option.

3. A confirmation prompt appears — tap Yes to confirm.

4. The current transaction is saved in the system and marked as On Hold.

5. You can continue serving other customers while the held transaction remains saved.

Resuming a Held Sale

1. From the Dashboard or Sales menu, navigate to Sales History or Held Transactions.

2. Tap the On-Hold tab to view all suspended transactions.

3. Each record shows:

   • Transaction ID

   • Date and Time

   • Customer Name

4. To continue the sale, tap Resume next to the corresponding transaction.

5. The sale will reopen on the main sales screen, where you can complete payment and print a receipt.

Additional Options

• Email: Send a copy of the on-hold sale details to a manager or the customer.

• Delete: Permanently remove a held transaction that’s no longer needed.

Tips:

• Use the Hold feature for customers who temporarily step away to prevent queue delays.

• Always double-check the customer name or transaction ID before resuming.

• Held transactions remain saved until manually deleted or completed.