Processing Return

The Return feature in Scantranx POS allows you to manage returned items and issue refunds efficiently.
You can process returns directly from the POS interface, ensuring that both inventory and financial records remain accurate.

1. On the main POS screen, click the Return button at the top menu.

2. Enter the Order Number or search by Date  to locate the original transaction.

3. Select the transaction you want to process for return.

4. Review the list of purchased items, and select the product(s) being returned.

5. Specify the Quantity to be returned, if item Quantity is more than 1.

6. Click Process Return to confirm.

7. The system will automatically update the inventory to reflect the returned items.

8. A Return Receipt will be generated, which can be printed or emailed to the customer.

Tip:
To ensure accurate accounting, always process returns using the original order record. This helps maintain proper audit trails and correct synchronization with QuickBooks or Xero.

Note:
If a refund transaction fails due to payment gateway issues, it can be reprocessed once the network or payment provider connection is restored.